DIFFICULT CONVERSATIONS

It is inevitable that difficult conversations will occur. There are some key strategies to support effective resolution of these challenging situations. The book, Difficult Conversations; Discussing What Matters Most by Stone, Patton and Heen supports readers in preparing to have challenging conversations in a way that avoids blame and promotes understanding.  Key aspects to explore when engaging in difficult conversations:

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The links below provide a road map to these conversations along with a worksheet to prepare for having a difficult conversation.​​​

• Book Notes for Difficult Conversations: How to Discuss What Matters Most​
• A High-Level Summary of Difficult Conversations: How to Discuss What Matters Most

Blog post written by:​
​Celina Zins, Director of School Partnerships

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